FAQs

Where do you ship?

We now ship to Canada and the USA! 

What is Dye Sublimation?

Dye Sublimation printing is a printing process based on a chemical reaction. Special dyes are printed by our large digital printers onto paper. These dyes have the property of becoming gaseous at 200C. The paper and fabric are pressed together in a large calendar, or heat press. The image is transferred to the fabric during this heating process. The heat not only transfers the ink but it also imbeds, or sublimates, the ink into the fabric and sets it so it won't run or fade. Dye Sublimation can be done on polyester or nylon fabrics, offers a very good bleed through with zero added weight.

How long will my Tent last?

MATERIAL ONLY - this question does not apply to the frame.

 -This depends on how often you use it. No matter what any company may tell you, 2 years is the max life span of a fabric canopy.  Our Tent Tops carry a 6 month warranty on the sewn seams, clips and accessories as well as the material itself - assuming proper care is taken. 

Can I get a material sample?

Yes! You can get a free sample swatch of our industry leading material to compare to your old canopy. Contact us to get your free 600D material sample today - one per address.

How much is shipping?

All units ordered are shipped from Cambridge, Ontario. Shipping is calculated by our preferred rates from many carriers at the time of shipping. Add the desired products to your cart and enter your postal code to obtain your shipping rate.

Does my Tent come with the Frame?

Yes. There are packages on the website that come complete with all perts and accessories required to display. Our packages do not require you to buy anything else. We offer all-in-everything-you-need packages. Of course, you can also buy the replacement tops and parts as needed.

Do I get a Warranty on the Frame?

Yes! Each Frame comes with a specific warranty to the type of frame. Check the order page for your warranty. Most start at 1 year.

How easy are pop up tents to set up?

Our pop up canopy tents are very easy to set up. One person can set up in only 2 minutes when familiar with the process. Depending on the frame you get, you may need 2-3 people to set up your tent but each size we sell is very user-friendly.

Do I need a permit?

Some municipalities require permits for tents. It is highly recommended that you check your city by-laws before seeking this solution. CanadianCanopy.com takes no responsibility and makes no warranty with regards to the by-laws of ANY municipality. Written or implied. By-laws frequently change and we have no way to keep up with this aspect. We will not be held responsible for any fines imposed by by-law enforcement and we will not refund your purchase once you have used your Tent.